How does Jack Christenson’s Realtors do it?
“We pride ourselves on personalized service”, says Jack Christenson, “Our solid return rate of surveys and feedback we receive from them help us maintain superior customer service”.
Customer service is a top priority at Jack Christenson Realtors® where they believe service is a reflection of character. Real Estate is a relationship-based business; it is all about developing healthy relationships with clients. Like all companies, when problems surface you will be under scrutiny to see if you can meet the client’s need, when you do so you create an advocate, and they will become a long term client because of it.
Despite the 100% satisfaction rating for 2007, that, in no way, states Jack Christenson Realtors® is perfect. World-class service is not about perfection. It is about how you deal with a problem when and if one arises.
“When the pressure is on” says Jack Christenson, “ be the professional your clients have put their trust in.”
Service may not mean the same thing to one person as it does to the other. But by developing a service standard, continuously exceeding client expectations and asking them how you can serve them you will create trust with your clients and that consistency will hopefully form a bond, a relationship, that will last a lifetime.
If there is one unquestioned tenet in the real estate business, it probably is that of service excellence. In any service business, it clearly is an element without no organization will survive, and, certainly in the real estate industry, a necessity for success.
“In fact”, elaborates Jack Christenson, “it is more than a necessity, it has in recent years become simply the price of admission. Service excellence is the required precursor to all the other elements clients review and expect in service partners.”
From a provider’s point of view, statistics irrefutably document that it is more cost effective to maintain existing customers than to obtain and start up new ones. From the point of view of clients and customers, service responsiveness and performance are the basics of what to expect – the essence of what they are buying.
“With that emphasis” said Jack Christenson, “ it’s certainly understandable that we at Jack Christenson Realtors® have devoted so much time and effort to improving, developing and tracking service performance and results over the last decade and that makes us especially proud of our service ratings thus far in 2007.”
“Those results have taught us well that delivering top service results in customers and clients recommending our services to others…powerful testimony that drives new opportunity.
Our goal has always been to achieve a 100% rating in service and now that we have during the first 3 quarters of 2007 it simply makes us want to work diligently to maintain such high standards. One more reason to contact a JCI Sales Associate!”
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